Customer Reviews
5.0 Based on 7 Reviews
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25 Jul 2020
Sarah P.
United Kingdom United Kingdom
Delighted of Cardiff Diolch

I have to admit I was a little worried when I ordered a double luxury vegan mattress without ever seeing or trying it but I needn’t of been it was great. A lovely deep mattress which fitted the oak bed frame perfectly. Our vegan teenager who refused to consider any other type of mattress was delighted and has slept like the princess she is ever since. The service was excellent and despite Covid 19 it was delivered on time and into the house. I would not hesitate to buy another .

06 Jun 2020
Rachel W.
Excellent customer service and quality (exchanged for Vegan Luxury Mattress)

Excellent customer service - having originally purchased the Vegan Value single mattress, I decided to exchange for the Vegan Luxury mattress and was kept informed throughout the process. My new mattress is beautifully made and very comfortable. Thank you very much to Liz and Megan at Cottonsafe Natural mattresses, who went above and beyond to help me. A fantastic company.

23 Apr 2020
Vegan mattress

Excellent. No chemicals and very comfortable. The only improvement would be to have straps sown on the sides for ease of turning. A great product nonetheless.

02 Feb 2020
Vegan mattress

Very comfortable mattress! Delighted with it and the service from Cotton Safe was brilliant.

17 Dec 2019
Helen C.
Extremely comfortable

This company is a pleasure to deal with, they go above and beyond to be helpful and provide exceptional customer service. I was unable to test the mattress prior to purchase and therefore was guided expertly by their customer service team. I purchased the vegan luxury mattress, it was a delight to unwrap the mattress and have no disgusting chemical smells emitting from it. It is extremely comfortable, I don’t wake up all night and actually it’s so comfortable it’s hard to get out of bed in the morning. I have now bought a second vegan luxury mattress for our guest bed and plan to purchase the same mattress for my children’s beds. I never normally write reviews but in this instance the service and product is so impressive I felt it important to give feedback.