On placing an order please allow 7 working days for delivery of futons, Children's Mattresses and Futomats (for 6' Futomats please refer to the Bed Mattress terms). Bed mattresses can take from 2 weeks up to 8 weeks (depending on the style chosen). If you require an urgent delivery please call and we can check we have your requirements in stock or if we can manufacture by your requested date.
Please note that we deliver to the mainland UK only for free. We may be able to deliver futons & Futomats to parts of Scotland and Scottish Highlands but there will be an additional delivery charge and it may take more time to get to you. Call for a list of areas affected or a quote for delivery. We get our quotes directly from our couriers and you will be charged the amount they quote, no more.
We are currently only able to ship bed mattresses to the mainland UK. Deliveries to some areas of Scotland, Wales and Cornwall will incur a surcharge (+£45 or +£60). If you would like a quote prior to checkout please call.
If you are based outside of the mainland UK, we can deliver to a mainland based shipper for onward shipping to other countries if you could arrange this. Please note if you were to use a shipper, once your delivery has been despatched from us and delivered to your shipper, our responsibility for the product ceases. We are not responsible for the product when onward shipping outside of the mainland UK.
If you are unsure about the options below, please ring 01395 239832. See our terms and conditions here.
DUE TO HIGH DEMAND BED MATTRESS DELIVERY TIME IS CURRENTLY 3-6 WEEKS.
Please call to enquire about faster delivery.
|PRODUCT||DELIVERY TIME (FROM ORDERING)*|
|Children's Mattresses||1 week|
|Futomats (excluding 6')||1 week|
|6' Futomats||2-3 weeks|
|Adult Bed Mattresses||3-5 weeks|
*Delivery times are approximate and may be subject to change
All items apart from Bed Mattresses - Monday to Friday Courier Delivery
Our courier delivers between 7am and 6pm on weekdays and we are unable to give an estimated time for delivery. There needs to be someone available to check and sign for the goods. Please also be aware that our couriers will deliver to your front door only as they are not insured to enter a property.
If your property is in an apartment building, or isn't on the ground floor, the courier will deliver to the building entrance only (they are not obliged to bring goods to your flat door but the driver might help you take the goods to your door if a goods lift is available, but may need help). If you have any concerns regarding access to the property, please contact us ahead of placing your order.
When delivery occurs we request that you check that there has been no damage to the outer packaging during transportation. We are not asking you to check the actual product, as there is not time to do this with the driver present, please just check for any obvious holes or marks. Our couriers are usually very good and our products are packaged well, but occasionally products can be damaged. If you have any concerns about the packaging whatsoever, then please contact the office immediately after delivery so that we can address the issue with the courier. We will then replace it.
Please note that if an order is damaged by the courier but we have not been notified, we will be unable to replace it.
Bed Mattress Delivery
A delivery day will be booked in with you by text once your item has been manufactured. Delivery is booked on the next available route in your area. The couriers will allocate a window for delivery and on the day provide a two man delivery team to the room of your choice.
The lead time depends on the type of mattress. We always despatch as soon as possible, so please let us know if you would like your delivery later and we can delay shipment. If an order is despatched and then needs to be put on hold a charge will apply.
Please be aware that although we always request that the courier stores our mattresses flat, when they are placed on the van they will be arranged on their edges. This may result in the mattress coming to you with a slightly reduced width or length due to the compression of the natural fibres under the mattresses own weight. Once the mattress has been laid back flat and the fibres relaxed back down, the mattress will return to its specified dimensions. Should you find that the mattress does arrive to you shorter or narrower than expected, please accept the delivery and call us so that we are aware and can best advise you.
The couriers are happy to remove footwear before coming into your house if you have light coloured carpets you are concerned about – please just ask them to do so when they arrive.
When you receive your mattress it will have two polythene bags protecting your order. Attached to the innermost bag is a documents wallet which contains your order confirmation, mattress care instructions and your warranty registration form. Please ensure you are keeping hold of these documents in and are filling in the warranty within the designated time period. Should you not be able to find these documents please contact us within 48 hours from delivery and we will issue new documentation. Please note that you will be signing upon delivery to confirm receipt of all items listed – should you be missing an item listed from your order please cross out the missing item and email us immediately to inform us.
We hope that you and your family are staying safe. At Cottonsafe® our production abilities have been reduced due to the ongoing Coronavirus situation. We are continuing to work in production at this time, taking all precautions and advice into account.
We are striving to meet our normal delivery terms of within 3-6 weeks from purchase wherever possible but due to these uncertain times this may not be possible. The couriers will contact you directly to confirm which dates they have available for you after they have collected your order from our factory.
Following the Government’s recent update, all deliveries of Adult Bed Mattresses will be to PROPERTY ENTRANCE ONLY. The couriers will not be permitted to enter your home but will deliver to the building entrance or garage of your choice. Should this cause you concern or you are unable to take the mattress upstairs on your own, please let us know and we will delay delivery of your mattress free of charge until normal 2 man delivery to room of choice can resume.
Apologies for any inconvenience this may cause, we appreciate your understanding during these difficult times.
Please note that if we are not informed that you cannot accept doorstep delivery but your mattress is despatched, it will be your responsibility to pay for a later re-delivery attempt.
We can usually arrange delivery to meet your requirements.
Please contact us to discuss your specific delivery needs on 01395 239832.