On placing an order please allow 7 working days for delivery of Children's Mattresses. Vegan bed mattresses can take from 2 weeks up to 4 weeks. If you require an urgent delivery please call and we can check we have your requirements in stock or if we can manufacture by your requested date.
Please note that we deliver to the mainland UK only for free. We may be able to deliver to parts of Scotland and Scottish Highlands or Islands off the mainland (including Northern and Southern Ireland) but there will be an additional delivery charge and it may take more time to get to you. Call for a list of areas affected or a quote for delivery. We get our quotes directly from our couriers and you will be charged the amount they quote, no more.
We are currently only able to ship bed mattresses to the mainland UK. However, we can deliver to a UK based shipper for onward shipping to other countries if you could arrange this. Please note if you were to use a shipper, once your delivery has been despatched from us and delivered to your shipper, our responsibility for the product ceases. We are not responsible for the product when onward shipping outside of the mainland UK.
If you are unsure about the options below, please ring 01395 239832. See our terms and conditions here.
|PRODUCT||DELIVERY TIME (From Ordering)*||TYPE OF COURIER||DELIVERED TO|
|Adult mattresses - Vegan Value, Vegan Choice & Vegan Luxury||3-5 weeks||Two Man Delivery||Room of choice|
|Children's Mattresses||1 week||Parcel Courier||Kerbside|
* Delivery times are approximate and may be subject to change
Monday to Friday Courier Delivery
Our courier delivers between 8.30am and 6pm on weekdays (unless a Saturday delivery is paid for) and we are unable to give an estimated time for delivery. There needs to be someone available to check and sign for the goods. Please also be aware that our couriers will deliver to your front door only as they are not insured to enter a property.
If your property is in an apartment building, or isn't on the ground floor, the courier will deliver to the building entrance only (the driver might help you take the goods to your door if a goods lift is available, but may need help). If you have any concerns regarding access to the property, please contact us ahead of placing your order.
Bed Mattress Delivery
Choose your delivery options in the basket. For bed mattresses we have the options below:
With our standard delivery service a delivery day will be booked in with you by the courier once they have collected the goods from our factory. Delivery is booked on their next available route in your area. The couriers will allocate a window for delivery and on the day provide a two man delivery team to the room of your choice.
The lead time depends on the type of mattress. We will manufacture your order and arrange for our courier to collect it as soon as possible. They will then be in contact with you directly to arrange a suitable delivery date. We always despatch as soon as possible, so please let us know if you would like your delivery later than this and we can delay shipment. If an order is despatched and then needs to be put on hold a charge will apply.
Date Specific Delivery
If you have a particular delivery date requirement we may be able to help. We are also able to offer a date specific delivery for an extra cost per item. Please call or email for a quote. With this service you can select a date of your choice for delivery (Monday to Saturday) in advance. We may require an additional one week lead time in order to provide this. As with our standard delivery, the couriers will allocate a window for delivery and on the day provide a two man delivery team to the room of your choice.
Unfortunately, we can't provide date specific deliveries in some remote areas. The postcodes affected are: AB, DD, DG, DT, EX, IV, KW, LD, LL, PA, PH, PL, SA, TQ, and TR.
We can usually arrange delivery to meet your requirements. Please contact us to discuss your specific delivery needs on 01395 239832.