Caring for our products
Caring for your bed mattress
The first few weeks
Initially your new mattress may feel different from what you are used to. Allow one month for your body to adjust to the new level of comfort and support and for the mattress fillings to settle. All new materials have their own particular smell due to the materials not being bleached or chemically treated. Any natural scent will gradually disappear over time and airing the mattress will help to eliminate potential scent.
Sitting on the edge of your mattress
Pocket Springs are designed to mould to the shape of the body when you are lying horizontally. If you sit on the side of the mattress you are applying 4 times your body weight on a small proportion of the springs, therefore the springs will compress significantly. This is not a fault in the mattress but how the springs are designed to work.
Turn the mattress regularly
Some settlement of fillings is normal in handmade mattresses, it is not a manufacturing fault and does not compromise the support it provides. The fillings within our mattresses are designed to mould to the shape of your body over the first few weeks of use, enhancing the comfort and support the mattress provides. To prevent excess settlement, vary the sleeping position you are in on the mattress to prevent sleeping in one area only - this is particularly important for one person sleeping alone in a double or larger mattress. It is important that you turn your mattress regularly to aid even filling settlement and to prolong the mattress life. We recommend that you turn your mattress from side to side and rotate end to end fortnightly for the first four months. After that period it should be turned every month. This is a two-person job. Apart from the risk of injury to yourself, you risk damaging the mattress and invalidating your guarantee if you try and manoeuvre it by yourself.
Use a mattress protector
Your mattress needs to be looked after and cared for. A mattress protector should ALWAYS be used. If cleaning the mattress surface is unavoidable, do not use detergents as they may bleach or disintegrate the fabric. Never soak the material – simply use a barely damp (but NOT wet) cloth. Allow to dry thoroughly before remaking the bed with sheets.
Do not bend or roll the mattress
If you do bend or roll the mattress it is likely to damage the spring units and invalidate your guarantee. Also, your mattress is not a trampoline – please do not allow it to be used as such as it may dislodge the springs from their pockets.
Air the mattress
It is important to let your bed breath to allow moisture to dissipate as one body produces over a pint of moisture during the night. Turning down your bed clothes in the morning will allow the bed to air.
Use on a bed base
The mattress is not designed to be used without a bed base as the fibres need to breathe. Check that the bed base is undamaged and supportive or this could affect your guarantee. If the mattress is used on a slatted base, the slats need to be approximately 7.5cm apart to correctly support the weight of the mattress. A fixed slat frame will give a true feel to the mattress. A sprung slat or sprung divan will considerably soften the feel of any mattress and are more prone to wearing to please check the condition of your sprung slats frequently.
Caring for your children’s mattress
The first few weeks
Initially your new mattress may seem rather firm. Allow one month for your body to get used to the mattress and for the mattress to get used to your body. All new materials have their own particular smell, which will gradually disappear. Airing the mattress will help to eliminate the smell.
Turn the mattress regularly
Settlement of fillings is normal in handmade mattresses and is not a manufacturing fault. The fillings within our mattresses are designed to mould to the shape of your body over the first few weeks of use, enhancing the comfort and support the mattress provides. It is important that you turn your mattress regularly to aid even filling settlement and to prolong the mattress life. We recommend that you turn your mattress from side to side and end to end fortnightly for the first four months. After that it should be turned every month.
Use a mattress protector
Your mattress needs to be looked after and cared for. A mattress protector should ALWAYS be used and we would recommend a waterproof mattress protector for children. Your mattress has a zip, but this is for manufacturing only and therefore the outer cover cannot be removed. If cleaning is unavoidable, do not use detergents as they may bleach or disintegrate the fabric. Never soak the material – simply use a damp (but NOT wet) cloth. Allow to dry thoroughly before remaking the bed with sheets.
Do not bend or roll the mattress
If you do bend or roll the mattress it is likely to damage the spring units. Also, your mattress is not a trampoline – please do not allow it to be used as such as it may dislodge the springs from their pockets.
Do not hoover
Do not use a vacuum cleaner. We suggest you use a soft brush if cleaning is necessary.
Air the mattress
It is important to let your bed breath to allow moisture to dissipate as one body produces over a pint of moisture during the night. Turning down your bed clothes in the morning will allow the bed to air.
Use on a bed base
The mattress is not designed to be used without a bed base. Check that the bed base is undamaged and supportive.
Caring for your topper
Our mattress topper adds approximately 1 ½ inches of soft comfort, additional cushioning, and extra pressure point relief for ultimate rest and relaxation. You place the topper right on top of your mattress and the fitted sheet goes over both the topper and the mattress itself, holding the topper in place. We suggest you rotate your mattress topper which will also add longevity to your mattress.
The toppers do not require laundering - simply air once or twice a year.Your topper will always "settle" by approximately 20% in the first few weeks of use as the Cotton Rich Felt gets acclimatised. Please bear in mind settlement will occur first in the position you lie. Over time and with use settlement will take place over the full surface and the topper will level out. To aid this process, try to use the topper evenly from side to side, and end to end.