The Buy With Confidence scheme provides consumers with a list of businesses which have given their commitment to trading fairly. Buy With Confidence is run through the cooperation of a number of Trading Standards Services. Being based in Devon, we are part of the Devon and Somerset Trading Standards Service scheme. It is administered by local authority Trading Standards Services directly.
In order to become a Buy With Confidence member, we had to apply and pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant has their complaints history reviewed and receives a visit from Trading Standards. Good references are required from previous customers and we had to agree to abide by the scheme’s code of conduct, which requires us to follow the letter and spirit of the law.
Trading Standards state: ‘Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.’
For more information go to: https://www.buywithconfidence.gov.uk/home/